Designing Co-Operativity in Spoken Human-Machine Dialogue
نویسندگان
چکیده
Dialogue model design for spoken language dialogue systems (SLDSs) is still based mainly on common sense, experience and intuition, and trial and error, rather than on established design principles. Co-operativity in dialogue is crucial to habitable human-machine spoken dialogue. The paper presents a set of principles of co-operative user-system dialogue which have been derived from a corpus of task-oriented spoken human-machine dialogue. The set of principles is shown to include as a sub-set an established body of principles of co-operative human-human dialogue. Analysis of results from a user test of an implemented SLDS prototype shows the set of principles to be adequate to account for the dialogue problems identified in the test corpus. Both empirical and theoretical grounds thus indicate that the principles presented in the paper may constitute a comprehensive set of guidelines for the design of co-operative human-machine dialogue.
منابع مشابه
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